Reference

lombaqq Privacy Policy for Your Account

Clear wallet and device choices begin with knowing what we record. lombaqq Privacy Policy explains how account details, phone verification, device signals and DANA, OVO, GoPay or QRIS…

Account data explainedWallet records clarifiedDevice access outlinedPolicy contact path

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How Wallet And Device Data Is Used

lombaqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy describes the data needed to create and protect your account, including your contact details, phone verification result, login events and device information. When you choose DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we record transaction references and status so we

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can match a cashier action to your account and resolve a receipt question. We use this material for account access, fraud checks, support requests and required records, then keep it only for the period needed for those purposes. We do not ask for unrelated device content.
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You can request clarification through our account-help route, and we will explain the available action where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATH

Privacy Help Along The Cashier Path

A clear contact route matters when a privacy question appears beside a wallet receipt. Start from account help and include the phone number linked to your account, the affected device and the relevant DANA, OVO, GoPay or QRIS reference. We use those details to locate the correct record without asking you to send an entire wallet history.

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Account access

If phone verification or login creates a data question, use the account-help route. We can check the account record, confirm the requested change and explain the next step where local law permits.

Wallet receipt

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, provide the receipt reference rather than your full wallet credentials. We use the reference to investigate status safely.

Data request

Ask us to access, correct or clarify personal data through support. Include your registered phone details so we can verify the account before discussing private records or making an update.

DATA CONTROLS

Six Controls For Account Data

We treat this Privacy Policy as an operating process, not a footer link. Phone verification comes before account access, device signals help us identify unusual login activity, and wallet references help separate…

Collection

We collect details that support account creation, phone verification, login protection, wallet matching and support. We avoid requesting unrelated files, contacts or device content that is not needed for these purposes.

Cookies

Cookies and similar device signals can keep your session connected and help us detect unusual access. Your browser settings may control some cookies, although changing them can affect account or cashier functions.

Account security

Your phone verification result, login events and device details are used to protect account access. Never send a password or wallet PIN through support; we only need the safe reference details requested.

Retention

We retain account, transaction and support records for as long as needed for the stated purpose, dispute handling and applicable legal duties. When retention is no longer needed, records are removed or restricted.

Your request

You may ask us to access, correct, clarify or request removal of personal data, subject to identity checks and legal limits. We may ask for your registered phone details before acting.

Policy changes

If our handling changes, we will update this Privacy Policy and show the revised date or wording on the page. Check it before opening an account or changing wallet details.

Privacy Policy Questions From Indonesia

These answers cover the questions we hear before account access: what we collect, why a wallet reference appears in our records, how device checks work and where to ask for a correction. Read the full Privacy Policy alongside the answer that matches your situation, especially when access or eligibility depends on local law.

It covers account details, phone verification, login and device signals, cookies, wallet references, support records, retention and requests to access or correct personal data.

We use a DANA, OVO, GoPay or QRIS reference to match a cashier action with your account, check status and respond to a receipt question without requesting full wallet credentials.

Yes. The Privacy Policy explains that device and login signals help connect your session and identify unusual account access. They are not a request for unrelated files or contacts.

Use the account-help route and ask for a correction. Include your registered phone details and describe the field that is wrong; we verify identity before changing private account records.

We keep account, transaction and support records only as long as needed for the stated purpose, dispute handling and applicable legal duties, then remove or restrict them.

You may request removal through support, although some records may need to remain for legal duties, security checks or unresolved disputes. We will explain the available outcome where local law permits.

Start with account help and mention the Privacy Policy topic. For a wallet matter, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference so we can locate the right record.

lombaqq Privacy Policy for Your Account

Privacy Help Along The Cashier Path

Account access

Wallet receipt

Data request

Six Controls For Account Data

Collection

Cookies

Account security

Retention

Your request

Policy changes

Privacy Policy Questions From Indonesia

01 What does the lombaqq Privacy Policy cover?

02 Why does lombaqq record my DANA or QRIS reference?

03 Does the Privacy Policy explain device data?

04 How can I correct data held by lombaqq?

05 How long does lombaqq keep account records?

06 Can I ask for my personal data to be removed?

07 Where can I ask a Privacy Policy question?

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